Shipping

Shipping

Shipping

Shipping costs are determined on the basis of weight and volume. . All goods are shipped exclusively insured so that there is no loss or damage at the expense of the customer. You will see the shipping costs for your ordered goods when you complete your order.

Shipment shall be at the buyer's expense and risk ex Munich. The risk shall pass to the Buyer as soon as the goods have been handed over to the person carrying out the transportation or have left the warehouse for the purpose of shipment. The risk shall also pass to the Buyer if the goods are ready for dispatch and collection, the Buyer has been notified that the goods are ready for dispatch and the dispatch SMART Dental GmbH reserves the right to make partial deliveries to a reasonable extent. Unless otherwise agreed, the goods shall be shipped insured. SMART Dental GmbH shall take back delivered packaging if the Buyer returns it carriage paid within two weeks.

Delivery time

The specified delivery time shall be deemed to have been met if the ordered goods have left the warehouse by the time it expires and the buyer has been notified of this.

Force majeure etc.

Force majeure, lawful industrial action, official orders and operational disruptions for which SMART Dental GmbH is not responsible shall release SMART Dental GmbH from compliance with certain delivery deadlines for the duration of the disruption. This shall also apply if the above-mentioned disruptions occur in the area of responsibility of suppliers for this business. In such cases, SMART Dental GmbH shall be entitled to withdraw from the contract in whole or in part after a period of six weeks from the occurrence of the disruption. SMART Dental GmbH shall announce this at least two weeks before exercising the right of withdrawal. Claims for damages of any kind against SMART Dental GmbH are excluded in these cases. However, any payments already made by the Buyer shall be refunded. In important cases, SMART Dental GmbH shall inform the Buyer of the disruptions as soon as possible.

Subsequent delivery

After expiry of the delivery period, a subsequent delivery period of 10 days shall be set in motion without explanation. If the buyer wishes to withdraw from the contract, he must set SMART Dental GmbH a further deadline of 10 days by registered letter/return receipt. He must announce in the letter that he will withdraw from the contract after the deadline has expired. The period shall commence upon receipt of the letter. Fixed-date transactions are not carried out.

Returns

Returns are only possible with the prior consent of SMART Dental GmbH and only in the original packaging. Restocking fees will be charged for inspection and restocking. Returns of individual parts from kits or sets are not possible. Only goods in perfect and as-new condition can be returned for credit. SMART Dental GmbH is not responsible for transport damage, as all deliveries are ex works. If the packaging is damaged, a new packaging will be charged. If the product is damaged, e.g. scratches, scuffs, etc. or is no longer saleable for other reasons, it is generally excluded from return. The restocking fee is based on the date of purchase (SMART Dental GmbH invoice). As each item must be assigned to an invoice, a copy of the invoice for the goods in question must also be enclosed with the return shipment. If no copy is enclosed, no credit note can be issued. The goods will be stored in the returns warehouse until the copy of the invoice is sent. If a copy of the invoice is not submitted within three months of receipt of the goods, the goods will be disposed of. There is no right to a later return or payment. Returned goods with a value of less than EUR 25.00 will not be credited.

Restocking fee:

  • up to 10 days: no restocking fee
  • up to 3 months: 15 % of the net list price
  • up to 6 months: 30 % of the net list price
  • up to 12 months: 50 % of the net list price
  • Over 12 months: no more returns possible

New packaging:

  • Plastic film: 10 Euro
  • Cardboard box: 15 Euro
  • Other: Depending on product

If a discount is shown on the invoice, this will also be deducted, even if it has not been used.